Frequently Asked Questions:

Do you have off-street parking?

Yes, we have an off-street car park for 8 cars and unlimited free on-street parking.

Do we need sleeping bags and cooking equipment?

All our beds are fully made-up and the kitchen is fully equipped, you just need to bring your food. 

Do babies and children pay less for their accommodation?

As a rule of thumb, we charge a room price. If one parent and a child book a twin room, they will pay the twin room price. However, if parents are happy to accommodate a child in a port-a-cot or mattress on the floor, they will not be charged for babies and pre-schoolers (up to 5 years). Children between 5 and 11, who sleep in with their parents, will be charged ½ price. Children 12 years and over, will pay full price. Not all rooms are suitable for extra children. If you are travelling with children, contact us, and we will work out together how we can accommodate your needs.

I am arriving late, are you open 24 hours per day?

Our office hours are 8.30 am to 8 pm (7 pm in wintertime). If we know that you are arriving after hours, we will leave information for you at the reception desk and catch up with you in the morning.

My bus arrives at 11 am; can I check in straight away?

You are welcome to check in when your bus arrives. However, you may not be able to settle into your room until 1 pm.

My bus departs at 3 pm, what time is checkout?

Our checkout time is 10 am. However, if you are waiting for a bus, just let our staff know, and you are welcome to store your luggage and wait in our lounge.

I am travelling in a sleeper van; can I use your facilities?

For the security of our guests, we do not allow anyone who is not a paying guest to use our facilities.  We take pride in the quality accommodation we offer to travellers. If you still prefer to camp or sleep in your own van, we strongly recommend that you book in at the Lake Tekapo Motels and Holiday Park (03)6806825. They provide quality facilities for camping.

Is there a bank or ATM machine in Lake Tekapo?

No, there is no bank or ATM machine in Lake Tekapo. 

Is there a petrol station, grocery shop and post office in Lake Tekapo?

Yes, there are a Challenge and a Shell Petrol Station. There is a Four Square Supermarket. And we have a NZ post agency in one of the souvenir shops.